Losing Things
What's the most inconvenient thing about losing something for you personally?
e
a
s
y
g
a
b
Have you ever lost something that couldn't be replaced, maybe with sentimental value?
What's the first thing you remember losing as a kid that felt important?
What physical feeling often signals a customer interaction might get tough?
How do you react inside when offered totally unsolicited, maybe critical, advice?